Refund Policy
At our clothing shop, we are committed to providing each and every customer with the best possible shopping experience, while understanding that there may be some problems encountered during the shopping process. Therefore, we have developed a flexible and thoughtful refund policy to ensure your rights and satisfaction.

Our Commitment
Whether you shop online or offline, we want you to be satisfied with your shopping experience. If you are not satisfied with your purchase or have any quality issues, we will be happy to provide you with a refund or exchange to ensure that your rights are not compromised.

Refund Process
In order to make the refund process smoother and more efficient, we have set up a dedicated refund processing team who will contact you as soon as possible after receiving your refund request and assist you in completing the refund process. We promise to process your refund in the shortest possible time after receiving your return and confirming that it is correct.

Precautions
To ensure a smooth refund process, we remind you to read our refund policy in detail and make sure the returned item meets the relevant requirements before requesting a refund. If you have any questions or need assistance, please feel free to contact our customer service team who will be happy to answer your questions and provide assistance.

Contact Us

If you have any questions or suggestions about our refund policy or refund process, please contact us.

We hope to make smart lighting easily accessible to more people through our online advantages. At the same time, 24-hour online customer service goes all out to provide customer support. Everything is based on customer satisfaction as the starting point and goal.

Days to support returns:
We offer a 30-day return policy from the date of purchase. If you are not satisfied with your purchase or wish to return it for any other reason, you may request a return within 30 days of purchase.
Days of support for order cancellation:
You can cancel your order up to 24 hours before the item is shipped. Please note that once the item has shipped, the order cannot be canceled, but you still have the option to return it.
Return Method Instructions:
Please contact our customer service team before returning your item so that they can provide you with detailed instructions on the return process.
Items must be in their original packaging intact with all accessories and tags attached.
Returned merchandise will be inspected and processed for a refund. Refunds will be made to your original method of payment within 7 business days of receiving the returned item and completing the inspection.
We are committed to providing you with the best shopping experience, please feel free to contact us if you have any questions or need further assistance.

Contact: support@luckystarok.com